Terms and Conditions Zeena

Effective Date: 01-06-2026 | Last Updated: 03-06-2026

1. About Our Agreement

Welcome to Zenna. These terms and conditions regulate the usage of our website: zenna.co.uk and apply to all orders you place with us regarding our premium quality beds, mattresses, and furniture.

Using our website, making an account, and placing an order on our website imply that you consent to these terms and conditions. We recommend that you carefully study them. Zenna can change these rules anytime to update our services or follow the law. The new rules start right after they are put on this page.

2. Who We Are

Zenna is a leading furniture retailer in the UK that specializes in comfortable sleep products. At Zenna, we aim to manufacture beds and mattresses utilizing responsible raw materials in such a way as to make them very comfortable.

Website: zenna.co.uk
Email: support@zenna.co.uk
Customer Service: Please go to our Contact Us page to see when you can call or chat with us.

3. Eligibility and Use

Requirements to place your order at Zenna include:

- Being aged 18 years or above.

Having a valid payment method accepted in the UK.

Provisioning the right, latest, and full information during checkout.

Delivery should be within the locations in which we provide delivery services in the UK.

4. Product Descriptions and Accuracy

We aim for complete accuracy in our online showroom. But please keep in mind:

Visuals: Images of the product are just for example. We try our best to show colors correctly, but the way they appear on screens can be different.
Handcrafted Nature: Many of our products use natural materials or are finished by hand. Any small differences in the grain or color of the fabric show quality, not a flaw.
Information: We can fix any mistakes in prices or descriptions, and can cancel orders if there are any errors.

5. Made-to-Order and Personalized Items

There are plenty of Zenna products that are tailored to your needs, including fabric and size selection.

Should the cancellation of a “Made-to-Order” product occur after it becomes under production, you can be charged the restocking fee.
Most custom orders cannot be returned due to the normal returns policy, except in case of any defect found.

6. Pricing and Payment

Currency: VAT is already added to the prices that are quoted in British pounds (GBP).
Price Changes: Prices can either increase or decrease due to material costs or special offers, but once you make an agreement on the price upon placing the order, that would remain the same.
Payment Methods: You can make payments through our major credit/debit cards and secure online payment portals.
Security: Keeping your data safe is very important. All transactions are handled using secure and safe systems that follow the required rules.

7. Delivery and Logistics

We want to make getting your new furniture easy and smooth.

Timeframes: You can find expected delivery times on the product pages. These are goals, but they are not promised due dates.
Access: It is imperative that the ordered item(s), particularly large bed frames, will fit through the doors and halls.
Delivery Failure: In case there was no delivery due to unavailability of an individual to receive it during the stipulated time, limited access, or other issues, you can be charged an extra fee for re-delivery.

8. Cancellations, Returns, and Refunds

Making you happy is our main goal. Our policy follows the UK Consumer Rights Act.

Standard Items: You are required to inform us of any items that you want to return within 14 days from the time you received your product.
Hygiene Standards: Mattresses and bedding can only be returned if the items were bought in new and unopened packaging for hygiene purposes.
Damage Claims: Kindly check the delivered furniture immediately. If the packaging is damaged during shipping, inform us within 48 hours of the date of delivery.

9. Warranty and Guarantees

Zenna believes in the quality of our products. Most products have a warranty from the maker that covers problems with how they are built. This warranty does not include:

Regular use and natural damage.
Unintentional harm or using something incorrectly.
For business use (unless stated otherwise).

10. Intellectual Property

Everything on this website, whether it be logos, images, text, or design, belongs exclusively to Zenna. You are not permitted to duplicate and exploit our brand for commercial gain without consent.

11. Limitation of Liability

Zenna is not responsible for any indirect or unexpected losses that happen because of:

Faulty measurements furnished by the customer.
Delivery delays that result from third parties and logistical problems.
Incorrect assembly of furniture items by the customer. Our total liability for any claim shall not exceed the price of the goods purchased.

12. Governing Law

These rules are controlled by the laws of England and Wales. Any disagreements from using this website or buying goods will only be handled by the English courts.

13. Contact Information

For any clarifications regarding these policies, please get in touch with our legal team.

Zenna Customer Support Email: support@zenna.co.uk
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.