Privacy Policy: Zenna
Effective Date: 1.06.2026 | Last Updated: 3.06.2026
1. Policy Introduction
Welcome to Zenna. We derive much pleasure in maintaining the confidentiality and privacy of our esteemed customers. As the best choice for custom luxury beds manufactured in Yorkshire, we appreciate the level of trust you have in our relationship as partners in business. This policy discusses the procedure through which we process your personal details whenever you log onto our website, or whenever you purchase any of our luxury beds, including divan beds, sleigh beds, and ottoman storage beds.
All our products are made in our UK factory and delivered right to your doorstep. For further inquiries regarding the processing of your personal data, kindly contact us at:
2. What Information We Collect
2.1 Information You Give Us Directly
As you interact with our brand, whether through creating an account, ordering a new bed, asking for complimentary fabric samples, or reaching out to our customer service representatives, we can receive the following from you:
- Full name
- Delivery address
- Phone number (used for order and delivery updates)
- Email address (used for order confirmation and support)
- Payment details (processed securely; full card details are not stored)
- Finance application data (processed by Klarna or Clearpay if selected)
- Product customisation details such as size, fabric, colour, and design choices
- Communication records between you and our support team
2.2 Information We Collect Automatically
We collect technical data from our systems to make sure that the website is functional and accessible when you visit zenna.co.uk:
- Device Information: IP address, browser type and version, and the type of device you are utilizing (whether desktop, tablet, or mobile).
- Usage Data: The duration of your stay on the website, pages visited, and referral source to Zenna.
- Cookies: Data collected through tracking technologies for an improved shopping experience (see Section 6).
This data is utilized to improve website performance and is never used to identify you personally without your explicit consent.
3. How We Use Your Information
We use your data for the following purposes:
3.1 Order Processing and Delivery
- Confirming and processing your order
- Sharing delivery details with courier partners
- Managing product customisation and production
- Processing payments securely
Legal basis: Contract performance
3.2 Account Management
- Creating and maintaining your account
- Providing order history and tracking
- Managing login and security
Legal basis: Contract performance and legitimate interest
3.3 Customer Communication
- Providing delivery updates and order confirmations
- Answering questions from customers
- Sending promotional emails (only with permission)
- You have the option to stop receiving marketing at any time.
Legal basis: Legitimate interest and consent
3.4 Service Improvement
- Analysing website usage
- Improving product listings and navigation
- Identifying technical issues
Legal basis: Legitimate interest
3.5 Legal Compliance
- Maintaining financial records for regulatory and taxation purposes
- Adherence to laws
Legal basis: Legal obligation
4. Discreet Delivery Promise
Zenna protects your privacy in the private space. We shall endeavor to deliver your order discreetly and professionally.
- Plain Packaging: We use plain boxes to deliver all orders. No brand names or product details are displayed outside the package.
- Confidentiality: The person delivering your package is only given enough information to deliver it. They do not know what the contents of the box are.
- Secure History: Your transaction history is kept secure and confidential and only accessed by us in the case of a customer inquiry.
5. Who We Share Your Information With
Zenna does not sell or trade your personal data. We only share information with trusted partners necessary to fulfill our service:
- Delivery Partners: Couriers who handle your furniture. They are contractually prohibited from using your data for anything other than delivery.
- Payment Processors: Secure gateways that handle transactions. Finance providers like Klarna and Clearpay only receive data if you select their services.
- Service Providers: Technology partners for hosting, email distribution, and analytics.
- Legal Bodies: Only when required by UK law or a valid court order.
6. Cookies
We use cookies to make your shopping experience seamless. These small files help us:
- Keep items in your shopping basket.
- Recognize your fabric and size preferences.
- Website traffic analysis using Google Analytics (anonymous).
Cookie preferences can be managed through our website banner or browser settings. Disabling necessary cookies may result in the inability to complete a purchase.
7. How Long Do We Keep Your Data
- Order Data: Retained for 5 for HMRC compliance.
- Account Data: Kept for the duration of your active account.
- Marketing Preferences: Kept until you withdraw consent.
- Support Queries: Retained for 3 months after resolution.
8. Your Rights
As a UK resident, you have the right to:
- Access your data.
- Correct inaccurate information.
- Request the erasure of your data.
- Object to direct marketing.
To exercise these rights, email contact@zennabeds.co.uk. We will respond within 1-3 business days.
9. Children’s Privacy
Zenna is made for individuals who are 18 years or older. We do not specifically gather information from children. In case any information regarding a child was gathered, it would be instantly destroyed.
10. Third-Party Links
Our website can contain links to social networking platforms, such as Instagram and TikTok, or payment processing facilities. This policy pertains only to zenna.co.uk. Please review the privacy policies of external sites independently.
11. Changes to This Privacy Policy
We can change this policy to follow new laws. We will share important updates on our website or through email. Keep using our site means you agree to these terms.
12. Contact Us
Website: zenna.co.uk Phone: 1924500081 Email: info@zenna.co.uk Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
